At Gain Design we take great pride in everything that we create and in ensuring that you are fully satisfied with your purchase.
We will accept returns for any new and unused item(s) and issue a refund or exchange. Please note that if you wish to return or exchange an item(s), you must notify us within 5 days of delivery, proof of purchase is required. Item(s) must be shipped back to us within 14 days of delivery. Upon return, your item(s) will be inspected, and assuming there are no damages to the item(s) refunds will be issued for the purchase price only. Sorry, shipping charges are non-refundable.
If you need to return an item, please fill out the contact us page with your order number and further instructions will be given to you including an RMA number (Return Merchandise Authorization). Please pack your return securely and retain your shipping invoice for your records. Once we receive your return, the refund will be issued assuming there are no damages to the product.
We currently ship to any address in the Continental United States. Items that are in stock will ship out within 48 hours.