We want your Gumdrop Step Stool to arrive safely and on time. Below you’ll find details on processing, shipping, tracking, and delivery.

Order Processing

Each Gumdrop Step Stool is made to order with care. Orders typically process within 4–5 business days before shipping. Personalized stools may require additional processing time depending on your customization request.

Shipping Methods & Transit Times

• Shipping locations: We currently ship to the Continental United States.
• Carriers: Orders ship via UPS Ground or USPS Priority Mail.
• Typical delivery time after shipment: 2–3 business days depending on your location.

Please note: processing time (making and preparing your order) is separate from shipping time (carrier transit).

Shipping Rates

• Free shipping: We offer FREE domestic shipping on orders over $50.
• Orders under $50: Shipping costs are calculated at checkout.

Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking information.

Shipping Issues

If your package arrives damaged, is delayed, or appears lost in transit, please contact us as soon as possible. We’ll work with you to make it right.

• Damaged items: Please send a photo of the packaging and product so we can help quickly.
• Delivery issues: If tracking shows delivered but you haven’t received your package, reach out and we’ll help you investigate.